Clear expectations, privacy, and access.

Privacy Policy

How information is handled

Moyanova Autism & Family Support respects the privacy of families, caregivers, young adults, schools, and providers who visit this website or schedule services.

Information collected

This website may collect information you choose to provide when you schedule through Calendly, communicate with Moyanova, or request services. This may include your name, email address, phone number, appointment details, service interest, and any information you choose to include in a scheduling note.

The site also uses third-party tools, including Calendly for scheduling and Google Maps for directions. Those providers may collect technical information such as browser, device, IP address, cookies, or usage information under their own privacy practices.

How information is used

Information is used to schedule appointments, respond to inquiries, prepare for consults, provide services, manage billing or attendance needs, improve website usefulness, and meet legal or administrative obligations.

Sharing information

Moyanova does not sell personal information. Information may be shared with service providers that help operate the website, scheduling, maps, communications, or business administration. Information may also be shared when required by law, to protect safety, or to respond to a lawful request.

Sensitive information

Please do not submit urgent, highly sensitive, or crisis-related information through Calendly, website links, or unsecure online messages. Detailed personal, medical, school, or family information should be shared only through the appropriate appointment or agreed communication channel.

Children's privacy

This website is intended for adults, parents, caregivers, educators, providers, and young adults. Moyanova does not knowingly collect personal information directly from children under 13 through this website. Parents or legal guardians should complete scheduling and communication for children.

Retention and choices

Information is kept only as long as reasonably needed for scheduling, services, records, legal obligations, and business administration. You may request correction, deletion, or access to information by using the contact or scheduling method provided on the website.

Terms & Disclaimer

What this website and services do, and do not, provide

The information on this website is for general educational and informational purposes. It is not a diagnosis, medical advice, legal advice, emergency support, or a substitute for care from a licensed medical, mental health, legal, educational, or crisis professional.

Consulting and support services

Moyanova provides autism-informed consulting, behavioural support, family support, caregiver support, mediation-style conflict support, school support, and related guidance. Services are personalised, but results vary because every person, family, school, and relationship is different.

No emergency services

Moyanova does not provide emergency or crisis services. If there is immediate risk of harm, a medical emergency, a mental health crisis, or a safety concern, call 911 in the United States, go to the nearest emergency room, or contact a crisis resource such as 988 for the Suicide & Crisis Lifeline.

No client relationship until confirmed

Visiting the website, reading resources, or submitting a scheduling request does not create a client, consulting, therapeutic, or professional relationship. A service relationship begins only when an appointment or service arrangement is confirmed by Moyanova.

Website accuracy

Moyanova aims to keep website information accurate and useful, but information may change. Services, availability, pricing, policies, and locations may be updated without prior notice.

Third-party links

This website may link to Calendly, Google Maps, CASA Upstate, and other resources. Moyanova is not responsible for the content, privacy practices, accessibility, or availability of third-party websites.

Accessibility Statement

Access for every visitor

Moyanova Autism & Family Support wants this website to be usable by people with disabilities, including people who use screen readers, keyboard navigation, zoom tools, voice controls, or other assistive technology.

The website is designed with accessible structure, descriptive image text, keyboard-friendly links and buttons, readable contrast, and responsive layouts. Moyanova will continue improving accessibility as the site grows.

Third-party tools

Some features, such as Calendly scheduling and Google Maps, are provided by third parties. Moyanova cannot fully control those tools, but aims to provide alternate links or information when possible.

Report an issue

If you have difficulty using the site, please use the scheduling or contact method provided on the website and describe the page, feature, device, browser, and assistive technology involved. Moyanova will make a good-faith effort to provide the information or service in another accessible way.

Cancellation & Private Pay Policy

Booking, payment, and attendance

Moyanova is a private pay organisation. A diagnosis is not required to access services, and 1:1 consults are personalised around the needs discussed during scheduling or intake.

Appointments

Appointment times are reserved for the person, family, school, couple, or provider who books them. Please choose a time you expect to attend and provide accurate scheduling information.

Cancellations and rescheduling

If you need to cancel or reschedule, please do so as early as possible through Calendly or the agreed communication method. Moyanova may apply cancellation or no-show fees when appointments are missed or changed with short notice, especially for packages, school observations, or reserved consult time.

Packages

Package terms, session length, expiration dates, included services, payment expectations, and rescheduling rules should be confirmed before the package begins. Unused package sessions may be limited by the terms agreed at booking.

Payment

Fees are private pay and may not be reimbursable by insurance, schools, agencies, or other third parties. Payment timing, accepted payment methods, and receipts should be confirmed when the appointment or package is scheduled.